RESEARCH AND DEVELOPMENT OF AN INTELLIGENT CRM FOR FOODSERVICE ENTERPRISES WITH A DIGITAL TWIN FOR OPERATIONS SIMULATION AND OPTIMIZATION
- Authors
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Umarxon Umarov
Toshkent axborot texnologiyalari universiteti magistranti
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- Keywords:
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- Abstract
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This study presents the research, design, and development of an Intelligent Customer Relationship Management (CRM) platform enhanced with a Digital Twin to support operational simulation and optimization within foodservice enterprises. The system integrates dynamic analytics, workflow monitoring, and data-driven decision support while the Digital Twin replicates operational workflows using agent-based and discrete-event simulation. Evaluation results demonstrate improved throughput, reduced waiting times, and enhanced predictive accuracy across foodservice operations.
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- Published
- 2026-01-15
- Section
- Maqolalar
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Copyright (c) 2026 QO‘QON UNIVERSITETI XABARNOMASI
This work is licensed under a Creative Commons Attribution 4.0 International License.
